1. Accepted Payment Methods
At Proline Office, we offer a variety of secure and convenient payment options to suit your needs. We currently accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Maestro and Union Pay.)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Bank Transfer (SEPA)
All payments are processed securely through encrypted channels to ensure your personal and financial information is protected.
2. Payment Security
At Proline Office, your payment security is our top priority.
- All transactions are protected with SSL (Secure Socket Layer) encryption to ensure your personal and financial information remains confidential.
- We do not store any sensitive payment information (such as full credit card numbers) on our websites or servers under any circumstances.
- Our payment partners, including PayPal, and Shopify Payments, comply with PCI DSS (Payment Card Industry Data Security Standard) to provide maximum security.
- Suspicious transactions are automatically flagged and may be subject to additional verification to prevent fraud and unauthorized activity.
- Your trust and data protection are very important to us. We operate in full compliance with the General Data Protection Regulation (GDPR).
3. Payment Timing
- Payment must be made in full at the time of placing the order.
- Orders will only be processed and shipped after successful receipt of payment.
4. Currency
- All transactions at Prolineoffice.co.uk are processed in GBP (￡).
- Prices displayed on the website include VAT where applicable in the UK.
5. Invoice
A VAT invoice will appear in the VAT Invoice section of your order confirmation page. You can save or print a copy of the VAT invoice from a PDF file on a desktop device, or by using the Share icon on a mobile device.
If you require a printed invoice or a customized invoice (e.g., with a company VAT number), please contact our customer service team at cs@prolineoffice.co.uk immediately after placing your order.
6. Failed or Declined Payments
- In case of failed or declined transactions, please verify your payment information and try again.
- If the problem persists, we recommend that you try another card or payment method, or contact your bank or payment provider directly.
- We reserve the right to cancel orders that remain unpaid after 7 calendar days.
7. Retention of Title
Ownership of the goods remains with Proline Office until full payment has been received.
8. Fraud Prevention
- For the protection of our customers and Proline Office, all transactions are subject to verification and fraud screening procedures.
- We reserve the right to refuse or cancel orders that are suspected of fraudulent activity.
9. Questions?
For any questions regarding payment, please contact:
📧 Email: cs@prolineoffice.co.uk
📞 Phone: +441213682209
🕒 Customer Service Hours: Monday to Friday, 9:00 AM – 4:00 PM